Player Behavior Support Specialist - League of Legends

US-WA-Redmond
ID
2017-1038
# of Openings
3
Posted Date
10/18/2017
Category
Customer Service/Support

Overview

Are you a LOL Champion?

 

VMC manages the North American Player Support operations out of our Redmond, WA office. We are looking for dedicated, intelligent, passionate, and hardworking video game enthusiasts to join our team as Player Support Specialists. Qualified candidates love video games and are driven to provide the best support for our players in North America. This position is a fantastic opportunity for a creative problem solver to show his/her potential and level up in the Customer Service industry.

 

Responsibilities

Respond and address Player problems in a timely manner utilizing a ticketbased

support system

Support and engage players in a high quality, fun and empathetic 1:1 discussion

Practice consistent and clear decision making to provide the optimal player experience

Work effectively in a high energy, fastpaced, team oriented environment

Proactively share gained knowledge with team members using the correct communication channels

Utilize proprietary and external tools and resources to identify and resolve player inquiries

Provide feedback on tools, resources, procedures and guidelines to enhance workflow and the player experience

Maintain the required ticket output and ticket quality on a consistent basis

Qualifications

Must have excellent written and verbal communication skills in English

Core gamer with a PC/Console gaming background

Previous customer service experience

Education High School or GED (required), any college experience is a plus

Open availability/schedule 40 hours/wk, 5 consecutive days/wk

Baseline understanding of the Google Office Suite (Sheets, Docs, Gmail, Drive, etc.)

Typing speed of 50 WPM Ideal Specialist Profile Details

Cultural Profile : Familiar and comfortable with video games and gaming culture bonus

points if familiar with League of Legends

Personality Profile : Strong communicator, organized, empathetic, moderate to high critical

thinking skills, high degree of autonomy

● Career Profile: Educated, ambitious, willing to learn from failure/mistakes, open to feedback, techsavvy

 

Volt/VMC is an equal opportunity employer

 

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